This Privacy Policy explains how Synapse Research Systems ("Synapse", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website synapsers.com, and when you interact with our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Scope

This Privacy Policy applies to the Synapse Research Systems website and to Synapse mobile applications published on Google Play and the Apple App Store. It explains how we handle information across web and mobile experiences.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, company, and message content submitted via our contact forms.
• Usage Data: IP address, browser type, device information, pages visited, and referral source.
• Cookies and Tracking: We use cookies and similar tracking technologies to improve site functionality and analytics.

Mobile App Data Categories

Depending on the specific Synapse app and your use, our apps may process:

• App Info and Performance: crash logs, diagnostics, and app activity.
• Device or Other IDs: identifiers used for analytics or essential app functionality.
• Location (approximate or precise): only when features require it and with your consent.
• Media and Files: photos, videos, or documents you choose to upload or share.
• Camera/Microphone: solely to capture content when you explicitly initiate the action.
• Contacts/Calendar: only if a feature needs them and you grant permission.

Actual data collection varies by app and configuration. See the app’s Google Play “Data safety” section or in‑app notices for details.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide customer support.
• Improve and personalize our website and services.
• Analyze website performance and usage trends.
• Maintain security, prevent fraud, and comply with legal obligations.

4. Legal Bases for Processing (GDPR)

Where the EU/UK GDPR applies, we rely on the following legal bases:

• Performance of a contract (e.g., to provide requested services).
• Legitimate interests (e.g., to secure and improve our apps and services).
• Consent (e.g., optional analytics, precise location, or access to device features). You may withdraw consent at any time in your device settings or as described below.
• Legal obligations (e.g., compliance and recordkeeping).

5. Cookies & Analytics

We use cookies to remember your preferences and analyze traffic using tools like Google Analytics. On mobile, we may use SDKs such as Google Analytics for Firebase and Firebase Crashlytics for diagnostics and performance. You can control cookies in your browser settings and manage app permissions in your device settings. Disabling cookies or permissions may affect functionality.

6. Third‑Party Services

We may use the following service providers (varies by app/website):

• Google Play Services — Privacy Policy
• Google Analytics — How Google uses data
• Firebase Analytics — Firebase Privacy & Security
• Firebase Crashlytics — Firebase Privacy & Security

7. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and delivering services, subject to confidentiality obligations. We may also disclose information if required by law or to protect our rights.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. By using our website, you consent to such transfers, subject to applicable data protection laws.

11. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

California Privacy Rights (CCPA/CPRA)

California residents have additional rights to know, access, correct, delete, and opt‑out of certain sharing or sale of personal information. Submit a request as described in the Contact or Data Deletion sections.

12. Children's Privacy

Our website is not intended for children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

13. Data Deletion and Account Deletion

If you would like to request deletion of your personal data or, where applicable, deletion of your account associated with a Synapse app, please visit our Data Deletion Request page for step‑by‑step instructions or email us at info@synapsers.com with the subject "Data Deletion Request". Include your name, the app name, and the email or user ID used in the app.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@synapsers.com